GUEST INFO
Meeting Point
Please follow the instructions from top to bottom. If you use the photo first, the meeting point should be easy to recognize.
MEET HERE
Outside Hankyu Kyoto-Kawaramachi Station Exit 1B, beside McDonald's
Do not wait inside McDonald's or inside the station gate. Please wait outside on the sidewalk.
PHOTO REFERENCE
The red circle marks the correct waiting spot.
Landmark order: station exit, McDonald's sign, dark wall, sidewalk waiting area.
FOLLOW THIS ORDER
Go to Hankyu Kyoto-Kawaramachi Station Exit 1B
Exit 1B is the closest exit. Come up to street level there, and you should immediately see the McDonald's sign next to the station entrance.
Wait beside the wall outside
Stand on the sidewalk between the station entrance and McDonald's, beside the dark wall shown in the photo below.
Look for the guide sign
Your guide will be holding a sign that says "OTAtrip Guide". Please arrive 5 to 10 minutes before the start time.
IF YOU CAN'T FIND US
Go back to the exact spot in the photo and wait there.
Check both the station entrance side and the McDonald's side for the guide sign.
Please wait a few minutes first. Sometimes the guide may arrive slightly late if the previous tour runs over.
Send us a message in your booking app immediately.
If messaging is difficult, email us right away using the address below.
Your guide waits 10 minutes after the start time. If you are running late, please message us within those 10 minutes. If we do not hear from you, the group will depart and it may no longer be possible to join the tour that day.
Fastest backup contact: message us in your booking platform. If that is not possible, use the email below.
kyoto.otatrip.guide@gmail.comWe are a small team. If the guide is already leading the tour, we may not be able to respond immediately by email or phone while guiding guests.
If the problem was caused by us, we will offer either a free change to another tour/date or a full refund.